Privacy Policy

Effective Date: 7/6/2025

Website: https://www.dashingpets.co.za

1. INTRODUCTION

At Dashing Pets, we respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA), 4 of 2013. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.

By visiting our website, buying products from the website and using our services you agree and consent to your personal information being used, collected, stored and disclosed in the manner as set out in this Privacy Policy.

2. What Information We Collect

We may collect the following personal information when you visit our website, contact us or place an order:

• Full name
• Contact details (email address, phone number)
• Delivery and billing address
• Payment information (processed securely via third-party payment gateways)
• Order history and preferences
• Device information and IP address (via cookies or analytics tools)
• We do not store credit card details on our servers.

3. How We Collect Information

We collect personal information through:

• Website registration or checkout forms
• Placing an order or making a payment
• Subscribing to newsletters or promotional emails
• Cookies and tracking tools (e.g., Google Analytics)
• Direct communications with our support team

4. Why We Collect Your Information

We use your information for the following purposes:

• To process and fulfil your orders
• To deliver your purchases to the correct address
• To communicate order updates, confirmations, or support responses
• To improve our website and user experience
• To carry out market research
• To send promotional offers
• To comply with legal or regulatory requirements

5. Sharing Your Information

We may share your information with:

• Couriers and delivery partners (to ensure successful delivery)
• Good suppliers or service provides for support purposes
• Payment gateways (to securely process transactions)
• IT service providers (for site hosting, email communication, analytics)
• Regulatory authorities where required by law
• We do not sell or rent your personal information to third parties.

6. Your Rights Under POPIA

As a data subject, you have the right to:

• Access your personal information we hold
• Correct or update your personal information
• Request deletion of your personal information (subject to legal requirements)
• Object to the processing of your data for direct marketing
• Withdraw consent at any time (where processing is based on consent)
• Lodge a complaint with the Information Regulator (https://www.inforegulator.org.za)

7. Data Retention

We retain your personal information only as long as necessary to fulfil the purpose for which it was collected, including any legal, accounting, or reporting obligations.

8. Cookies and Tracking

Our site uses cookies and similar technologies to:

• Improve user experience
• Analyse site traffic and usage
• Enable remarketing
• You can manage your cookie preferences through your browser settings.

9. Data Security

We implement appropriate security measures to protect your personal data, including:

• SSL encryption
• Secure payment gateways
• Firewalls and access controls
• While we take reasonable steps, no system is 100% secure. Please contact us immediately if you believe your data has been compromised.

We will do our best to protect all information you provide us. However, transmitting information over the internet is never completely secure and we cannot guarantee that your information is completely secure when transmitted on our website. Using our website, transmitting and submitting your personal information on our website is at your own risk. When creating an account on our website please keep your username and password safe. 

10. Marketing and Communication

You may choose to opt in to receive newsletters and promotions. You can unsubscribe at any time by contacting us directly.

11. Third Parties

This privacy policy applies to our website and our online store. If you click on any links to third-party websites, you will no longer be on our website. We are not responsible for these third-party websites. Once you have left our website, you need to consult the third-party website’s policies regarding privacy and your personal information. 

12.  Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the website after changes constitutes your acceptance of the updated policy.

Contact Information

For any queries, concerns, please contact:

Dashing Pets

Website: www.dashingpets.co.za

Email: dashingpets@icloud.com

Phone: 0675743266